From the Weblog

Jakob Nielsen said “To design an easy-to-use interface, pay attention to what users do, not only what they say. Self-reported claims are unreliable, as are user speculations about future behavior.”

I think though, that this is only half of the challenge. The other half is a similar statement directed towards the designer. Since we are the ones designing the interface, of course we understand it. We have to step back ...


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